Contact us by filling up the form.

Response time

Please allow two business days for us to reply to your message. Know that your satisfaction is our priority

DNA Presents office

103 York St, Ottawa, ON K1N 5T4

Tickets support

Call us at +1 888.512.SHOW

Monday - Saturday, 10am to 10pm ET
Sunday 10am to 7pm ET

Email us at order-support@frontgatetickets.com

Your internet security is important to us. We want to remind you not to share sensitive data such as credit card or debit information, banking information, or other sensitive information over email.

Please include in your email:

The Name of your Event in the Subject Line (Escapade Music Festival).
Your 8-digit Order ID.
The last 4 digits of the card used to purchase.
The telephone number listed on your order.
A brief summary of how we can assist you.