Response time

Please allow two business days for us to respond to your message when you use the form below.

Your satisfaction is our priority.

Customer service

By filling the form

If you need assistance with ticketing, please fill out the form by selecting “ticketing” as the subject.

By email

Contact us at order-support@frontgatetickets.com

If you do not get a reply within a few days from this email please email info@escapademf.com

Your online security is important to us. We want to remind you not to share sensitive data such as credit or debit card information, banking information or other sensitive information via email.

Please include in your email:

  • The name of the event in the subject line (Escapade Music Festival).
  • Your 8-digit order number.
  • The last 4 digits of the card used for the purchase.
  • The telephone number indicated on your order.
  • A brief summary of how we can help you.