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REFUND INFORMATION

If you are unable to attend Escapade 2021, we understand and want to give you the following options: 

  1. You may transfer your tickets over to Escapade 2022
  2. You may request a refund for your entire order

Official Escapade Ticket Provider Front Gate Tickets: 

To request a transfer or a refund, you can do so by following the instructions below: 

  • Visit this site and log into your Front Gate Tickets account Select order history under the “Your Account” tab on the top navigation bar
  • Select “View Order Detail” on the order number you wish to have refunded
  • Click on either the ‘Transfer to 2022’ or ‘Request Refund’ button at the top of your order.

If you originally chose to transfer your ticket to 2021, that choice will remain as your default. To change it, click on ‘Cancel Request’, and then click on the desired button on the top of your order.

Official Escapade Ambassador Sales Program (Pollen): 

To request a transfer or a refund, you can do so by following the instructions below: 

  • Visit this site and log into your Front Gate Tickets account Select order history under the “Your Account” tab on the top navigation bar
  • Select “View Order Detail” on the order number you wish to have refunded
  • Click on either the ‘Transfer to 2022’ or ‘Request Refund’ button at the top of your order.

If you originally chose to transfer your ticket to 2021, that choice will remain as your default. To change it, click on ‘Cancel Request’, and then click on the desired button on the top of your order. 

All refund requests must be completed before August 13th, 2021, 11:59pm. Refunds will be processed in as little as 30 days from when the request period closes. Requested a refund and changed your mind? Log back into your account and press “Cancel Request” before August 13th, 2021, 11:59pm. If the original card used for purchase has expired or been updated, the refund should still be processed through the account used to purchase. No additional action is needed by the original purchaser. 

For anyone with questions about specific scenarios please email us at info@escapademf.com 

Please do not send any credit card or account information via email to info@escapademf.com 

This process takes time and all parties involved are working incredibly hard to expedite the process to ensure everyone who requests a refund receives it as quickly as possible. If you have any questions not answered here, please feel free to reach out to info@escapademf.com or contact Front Gate at order-support@frontgatetickets.com 

Festicket: 

If you have purchased from Festicket, you should have gotten an email directly from them outlining the steps to request a refund. All refund requests must be done before August 13th, 2021, 11:59pm. Refunds will be processed in as little as 30 days from when the request period closes, August 13th, 2021, 11:59pm. Requested a refund and changed your mind? Email Festicket and cancel your refund request before August 13th, 2021, 11:59pm. 

If for any reason you cannot find or have not received this email, reach out to Festicket here

Lyte: 

If you have purchased from LYTE, you should have gotten an email from them directly from them outlining the steps to request a refund. All refund requests must be done by August 13th, 2021, 11:59pm. Refunds will be processed in as little as 30 days from when the request period closes, August 13th, 2021, 11:59pm. Requested a refund and changed your mind? Email LYTE and cancel you refund request before August 13th, 2021, 11:59pm. 

If for any reason you cannot find or have not received this email, please email support@lyte.com.